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View over the Shropshire Hills

Accessibility statement

This website is run by The Shropshire Lieutenancy. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.
  • AbilityNet has advice on making your device easier to use if you have a disability.

We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level “AA” of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.


How accessible is this website?

We know some parts of this website are not fully accessible and these include:

  • Most older PDF documents are not fully accessible to screen reader software
  • Some external videos do not have captions
  • We are currently reviewing the site and will publish further issues as identified.

We will continue to work to ensure that all of our website functions work well when used with access devices such as screen readers, braille readers, smart phones and other devices.


Reporting accessibility problems with this website

Whilst all aspects of this website have been carefully designed to comply with international accessibility guidelines, there are many people that maintain pages on the website, so there may be some elements that do not conform to all the guidelines. If you have any problems accessing our website or part of it, then please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Shropshire Lieutenancy is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Video controls do not have enough contrast. This fails WCAG 2.1 level AA success criterion 1.4.11 (non-text contrast). This is an issue with the YouTube video player and not within our control.

Content that’s not within the scope of the accessibility regulations

  • PDFs and other documents
  • Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
  • The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
    Any new PDFs or Word documents we publish will meet accessibility standards from August 2020.


How we tested this website

We are currently undertaking an accessibility review combining a manual test of a sample of pages, as well as using Wave Accessibility Checker for automated testing of the full website.


We are testing:

Our main website platform, available at


What we’re doing to improve accessibility

We are developing an accessibility roadmap based on the outcome of our accessibility compliance review and this will show how and when we plan to improve accessibility on this website.

This statement was prepared on 20th July 2020. It was last updated on 20th July 2020.